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Privacy policy

Last Updated 12/04/2020


Heartyfacts (“we”, “us” and “our”) provides self-directed educational content and services to promote wellbeing and life satisfaction through its Progressive Web Application (such content, services, Progressive Web Application software, including any updates or upgrades, being jointly referred to as the “Product”).

Heartyfacts respects the protection of your privacy. Any enquiries regarding this Policy should be directed to:

As part of your use of the Product, and any related services provided by Heartyfacts, you acknowledge and agree that Heartyfacts and its affiliates may collect and use information as described in this Policy. If you do not consent to the collection of your data as described in this Privacy Policy, please do not access or register to use the Product.

This Privacy Policy describes the type of personal data we collect when you access our Product, why we collect it, how we may use and disclose it, and to whom and your rights and choices regarding your data.

Cross borders transfer

By accessing and/or using the Product, you acknowledge and consent to the storage of your personal data in Singapore on Digital Ocean servers. For further information on Digital Ocean compliance to Privacy please visit You further acknowledge and consent to provide your payment processing information to our third-party payment processing provider. For information about storage and processing of personal data by our payment processing provider, please visit: By consenting to the above, you acknowledge and agree that Heatyfacts, its representatives, affiliates, employees, agents, subcontractors and distributors will not be held accountable for any mishandling of personal data by third party providers.

Use by Minors

The Services are not intended for individuals under the age of eighteen (18), or the age of majority in their province, state, territory or country. If you are under the age of eighteen (18), or under the age of majority in majority in your province, state, territory or country, we request that you do not provide your Personal Data as you are not authorised to use the Product.

Notwithstanding the above, children under the age of 13 are prohibited from accessing or using the Product and we will never collect personal data from children under the age of 13 knowingly. If you believe a child under the age of 13 has provided personal information in breach of this Privacy Policy, please advise us at

Personal Data We Collect

For the registration process as an individual the following data will be collected:

• Username
• Email
• Password
• Stripe subscription ID

For the registration process as a Health Professional the following data will be collected:

• Username
• Email
• Password
• First Name

• Last Name
• Occupation
• Organisation
• Stripe subscription ID

Data Integrity and Purpose Limitation

We collect and process Personal Data that is relevant to providing access (Browsing and/or registering) and use of the Product. We collect your email address so that we can verify the accuracy and validity of the information you provided, and we do this by sending you a link to verify your email address. We use your email address to communicate with you, including for the purpose of offering you to take parts in surveys for research purposes and to improve our Product. We also collect content created by you and may use, copy, display, distribute or otherwise exploit such de-identified or aggregated content for research and promotional purposes.

The information collected may also be required to enforce our Terms of Service or to remain compliant with applicable laws and regulations.

Third party

We collect your financial account information when you purchase a subscription for payment processing purpose. However, your financial information is not stored by us, but by the payment processing entity. We may access such information from our payment processing provider for billing requirements.

We do not collect data for the purpose of direct marketing.

Legal basis for data collection

We collect and use your personal information as described in this policy:
a) with your consent;
b) to enable you to access and use the Product;
c) to communicate with you and respond to your queries;
d) to prevent, detect or investigate any potential breach of the Terms;
e) to comply with a legal requirement.

How We Disclose Personal Data

We do not disclose your personal data except:
1. As required by an Australian law or a court/tribunal order or other applicable worldwide laws or regulations.
2. For the purpose of purchasing the Product, to our Third-Party Payment Processing Provider, Stripe.
3. To answer any queries including technical difficulties we may share your information with third party business management services.
4. To ensure the maintenance of our Product and services we may share your information with third party IT management services.
5. Where your information is transferred to a third party as part of our business assets in the event of that our business is sold, acquired, merged or liquidated.

Data Protection & Retention

We take administrative, procedural and physical safety measures to protect your data from unauthorised access, use or disclosure.

Third party entities related to data storage or payment processing information are certified as compliant with the Privacy Shield framework (

However, no security system is infallible and we cannot be held responsible for breaches which occur beyond our control.

It is your responsibility to ensure the security of your personal information on your devices, and must immediately notify us of any breach of your personal information, or if your device is lost or stolen and you have reason to believe unauthorised access to the Product has occurred. Such notification must be sent to:

If the information is no longer needed for any purpose for which it may be used or disclosed according to this Privacy Policy, we will take reasonable steps to destroy or de-identify the information unless an Australian law or other applicable law or a court/tribunal order requires it to be retained.

Use of Cookies

Heartyfacts only uses cookies which are necessary for the Product functionality. Those cookies are described below:


We also use Google analytics cookies to analyse our traffic and collect statistics about the use of our website, such as pages visited and time and duration of visit.
If you do not agree to the use of cookies, you can set your preferences in your browser to remove all cookies and reject them in the future.
However, this may mean that you do not have full access to all features.
You can find further information on Google Analytics Cookies on the following link :

Your rights and choices

You may, via email to, make the request to recover all of your data, modify it, visualise it, and/or delete it.

You have the right to withdraw your consent to the collection of your personal data. However, you must be aware that such withdrawal may affect the use of the Product and you may no longer be able to use the Product as intended.

Updates to the Policy

This Privacy Policy may be updated in order to remain compliant if the law changes or if our Product is upgraded or updated so that we may remain compliant. The date of the last update is found at the top of this document.

Please check that you have the latest update to this policy.

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